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Have a question, issue, or just want to say hello? Our team typically responds within 24 hours.
Location
San Francisco, CA
Incorporated in Delaware, USA
Support hours
Mon – Fri, 9 AM – 6 PM PT
Emergency tickets 24 / 7
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Support Online
Our team is actively monitoring tickets. Typical first response is under 4 hours during business hours.
Avg. first response< 4 hrs
Resolution time< 24 hrs
Satisfaction rate97.4%
Other Channels
Twitter / X
@shieldvpn
Telegram
t.me/shieldvpn
Reddit
r/ShieldVPN